Application of Terms and conditions.

IDE Servicios Avanzados Electrónicos S.L. (we or IDE Automatización) will supply products and services in accordance with quotations sent which will be subject to the following terms and conditions.

It is the customer’s responsibility to check all quotations and order confirmations that the supply of goods or services will fit their application, any orders placed are acceptance of our terms and conditions.


International customers

Goods will be dispatched from various global locations. Certain countries may incur import duties and taxes, the purchaser of the goods is responsible for the import and customs clearance. We will advise the point of dispatch and help with any questions you have.

Please note that goods may be inspected by customs and opened on occasions.


Sales and Service

No variation of these terms and conditions will be binding unless confirmed in writing between the authorized representatives of IDE Automatización and the customer.

IDE Automatizacíón reserves the right to alter any sales literature, price list and other documents without notice. Contracts for the sale of goods and services shall be binding on IDE Automatización unless an order is placed by the customer and IDE Automatización has confirmed the order in writing, provided a final invoice or delivered the goods.

IDE Automatización have no control over sudden Manufacturer price increases or stock level fluctuations. No goods can be held or reserved until an order is placed and payment is received.

Photographs and descriptions whether in catalogues, brochures, price lists or other documents issued by IDE Automatización are intended as a guide only and will not be binding.

We reserve the right to make any changes in the specification of the Goods which are required to conform with any applicable safety or other statutory or regulatory requirements, which do not materially affect their quality or performance on the customers application.



IDE Automatización reserves the right to assign the contract or any part of it to any contractor (person, firm or company) without prior consent of the Customer.

The Customer is not entitled to reassign the contract or any part of it without prior written consent of IDE Automatización.



No order which has been accepted by IDE Automatización may be cancelled by the Customer except with the agreement in writing of the Supplier on the terms that the Customer shall indemnify IDE Automatización in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred as a result of such cancellation.


15 days money back guarantee

Customer has the right to return the goods to IDE Automatización within the next 15 days after receiving the product if customer is not totally satisfied with the product quality or condition. In this case IDE Automatización will refund the customer for the amount of the purchase. Some charges may apply as re-stock fee and bank fee.

To proceed with a 15 days money back guarantee, customer must inform in writing to IDE Automatización within the next 15 days of receiving the goods, about the intention of claim for the 15 days money back guarantee.

No reason will need to be provided, and goods must be in a perfect condition, in their original package. Cost of freight to return the goods will be paid by customer. No claim will be accepted after the 15 days period for the 15 days money back guarantee.

Once IDE Automatización has been received the goods and has checked they are in good condition as per above, we will inform customer about the amount and the time for receiving the refund in their account.

Some items may not apply to 15 days money back guarantee if they are special products or manufacturer or supplier doesn’t accept returns.


Standard warranty

IDE Automatización provides 18 months replacement warranty with any new, used or repair part sold by us. This means that in the unlikely case of one part sold by IDE Automation fail within de 18 months from the date of purchase, customer will just need to inform IDE Automatización about the fault by email and IDE Automatización will send the customer another unit in same condition that the faulty one.

To make it clear if unit originally purchased was new, IDE Automatización will send another new one. If unit purchased was used, IDE Automatización will send another used one.

IDE Automatización’s courier will collect the faulty unit when the replacement be delivered so it is customer’s responsibility to have the faulty unit ready for collection in an appropriate package.

When a replacement unit be delivered, a new 18 months warranty will start again.



All payments should be made to IDE Automatización as indicated on the order acknowledgemet or invoice issued by IDE Automatización.

Orders placed on a pro forma basis will not be processed until payment is received in full. Credit accounts must be paid to the terms agreed between the authorised representative at IDE Automatización and the customer, late payment may result in the credit account being cancelled.

With exception to any special terms agreed in writing between IDE Automatización and the customer, IDE Automatización shall send a final invoice to the customer at the time on any time after delivery of the goods.

If the Customer fails to make payment on the due date the IDE Automatización without prejudice reserve the right to cancel the order and suspend any further orders or deliveries.



Delivery of the goods will be made to customer address as confirmed on the order confirmation sent by IDE Automatización. It is the Customers responsibility to ensure the delivery address they provide is correct.

Customers may arrange their own collection of the goods once IDE Automatización has confirmed the goods are ready for collection.

The delivery date is an approximate only. We will always try to offer a sooner delivery date & will advise if the goods are ready for dispatch earlier than anticipated. In the event that goods are late, IDE Automatización will advise of the delay but will not be held responsible for any late deliveries.

If the Customer fails to take delivery of the goods (failing to sign for delivery, provide any instructions or documents required or any other reason) IDE Automatización shall be entitled to bill the customer for any costs and expenses including re-delivery charges, storage charges, return costs that may incur.

IDE Automatización shall have no liability for late deliveries, where the goods/services are delivered after the advised delivery date, where the reason for late delivery is out of IDE Automatización’s control, such as manufacturer delays, customer payment delay or carrier fault.


Retention of Title and Risk

Risk of damage and/or loss of the goods shall be transferred:

  • When goods are delivered to the delivery address specified by the Customer, whether this address is the Customers premises or another location such as a carrier address.
  • When goods are installed by IDE Automatización.
  • When goods have been collected, in the cases of Customers using their own carrier or collecting.

Legal and beneficial title shall not pass to the Customer until IDE Automatización has received payment in full for the goods and any other monies owed.

IDE Automatización reserves the right to repossess any goods without notice where IDE Automatización retains the title. The goods should be stored in a suitable condition and not used in these circumstances.

The Customer’s entitlement to possession of the goods, where IDE Automatización remains a legal benefit title if:

  • The Customer breeches any of these terms and conditions.
  • The Customer is bankrupt or becomes the subject of a bankruptcy order, or any other provision for the relief of insolvent debtors.
  • The Customer enters either compulsory or voluntary liquidation, has a receiver or other body appointed in respect of it’s assets or (undertaking any parts thereof) any documents are filed with the court or the appointment of an administrator in respect of the Customers assets, notice of the intention to appoint an administrator is given by any of the directors of the Customer, or any notice of proceedings relating to the insolvency or possible insolvency of the Customer.


Faulty or Defective Goods

If goods delivered are defective or faulty in any material aspect and the customer lawfully refuses the delivery of defective goods or the customer signs for at time of delivery as ‘condition not checked/contents and condition unknown’, and the customer gives written notice of the defect to IDE Automatización within 7 days of delivery, IDE Automatización shall:

  • Replace the defective goods or refund the price of the goods which are defective if we are unable to source.
  • No goods shall be returned to IDE Automatización without prior agreement in writing and a return procedure is issued by IDE Automatización.

If IDE Auotmatización is satisfied that the goods are faulty in condition or quality, as described by the customer, they shall either be replaced free of charge or at IDE Automatización’s discretion, the Customer shall be refunded the price of the goods, but IDE Automatización holds no further liability to the customer.

IDE Automatización have no obligation to credit or accept return of any goods that are not defective apart of 15 days money back guarantee.

The Customer must ensure that the goods are installed and used according guidelines or manufacturer instructions.

The Customer will indemnify IDE Automatización against any liability, loss or damage that IDE Automatización may suffer as a result of the Customers failure to comply with these conditions.



IDE Automatización will not be liable for any loss, damage, cost, expenses or any other claims that arise with the supply of goods and services

The Customer shall indemnify IDE Automatización against any damages, loss or expenses from those that are caused by the Customer or the Customers agents or employees

IDE Automatización will not be liable to the Customer for any delay in IDE Automatización’s obligations if the delay was beyond IDE Automatizacion’s reasonable control.

Nothing in these Terms and Conditions excludes or limits the liability of the Supplier:

  • For death or personal injury caused by the Supplier’s negligence; for any matter which it would be illegal for the Supplier to exclude or attempt to exclude its liability
  • For fraud or fraudulent misrepresentation.



Each part involved with any transactions during the contract and after it has terminated shall at all times;

  • Keep all private and company information confidential
  • Not disclose any confidential information to any other person
  • Not use any confidential information for a purpose not relating to the supply of goods or services
  • Will not make any copies or record in any way any confidential information
  • Ensure that none of it’s employees, directors or agents do any act that would breach the above clauses

 Either party may disclose information when requested by a government body or other official or regulatory body



IDE Automatización do not collect or store customer credit or debit card numbers or any other financial information.

IDE Automatización will protect your data and will safeguard and secure any data collected.

Please see our Privacy Policy for more information


Force Majeure

Neither Party shall be liable for any failure or delay in performing their obligations where such failure or delay results from any cause that is beyond the reasonable control of that Party. 

Such causes include, but are not limited to: power failure, Internet Service Provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the Party in question.



The Parties agree that no failure by either Party to enforce the performance of any provision in these Terms and Conditions or under the Contract shall constitute a waiver of the right to subsequently enforce that provision or any other provision.  Such failure shall not be deemed to be a waiver of any preceding or subsequent breach and shall not constitute a continuing waiver.



In the event that one or more of the provisions of these Terms and Conditions or the Contract are found to be invalid or otherwise unenforceable, then those provisions shall be deemed severed from the remainder of these Terms and Conditions (and, by extension, the Contract).  The remainder of these Terms and Conditions and the Contract shall still be valid and enforceable.

IDE Automatización reserves the right to change this policy as we deem necessary or may be required by law.

Any changes will be published on the website and any use of the website or interaction with IDE Automatización after it has been published will deem you to have accepted the terms of the policy.